A Delay in the Next Batch of Dividers

Posted on 18 October 2016


We’ve decided to hold off on offering another batch of dividers until we can get some additional tooling in house this week and build up a bigger inventory so they don’t sell out so quickly.


So it might be a couple weeks before we offer another batch. We’ll let you know when it’s coming. And we know they will be worth the wait.


— Christopher Schwarz

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7 comments

  • Raney: November 10, 2016

    Hey gentlemen,

    I understand your frustration, and that is hardly our goal here – but in this particular case, it doesn’t matter whether we know how many are desired or not: the bottleneck right now is 100% about how quickly I can get them made.

    In addition to making sets, I’ve also continually been refining the process to simplify and streamline, both for speed and so that eventually we will find it easy to hand production off to an outside shop without suffering any change in the quality we want.

    So in the long run, I don’t imagine we’ll have any issue keeping up with demand – but in the short term, because initial demand is fairly high and we’ve got a lot of priorities to juggle (and we also all have other businesses as well) it’s unfortunately not going to be an immediate ‘catch-up’.

    And this is a big part of why we decided to avoid pre-orders: because while it might ‘help’ sales a bit, it also has the problem of seriously pushing businesses entirely toward short-term thinking (quick – get as many orders out as you can while the iron is hot!), often at the expense of long-term strategy and very often at the expense of overall quality as well.

    So please try to bear with us as we try to get this thing ‘built’ the way we want, and the way we build everything we care about: to last.

  • Ian Wigle: November 10, 2016

    @Don, @John, @KansasJohn
    Guys,
    Crucible Tools isn’t even “In Production” on the dividers yet, so far as I have been able to discern. One pre-production run, one production run, then OOPS! need to step back and reassess.

    It is clear to me that there are unanticipated challenges here which they are trying to work out, IF they manage to work them out to their satisfaction. It is not clear to me they will be able to deliver these dividers at their advertised price point, if at all. We will see.

    They’ve made their chosen business practices clear to all. I would not hold my breath waiting for a pre-order list. (It’s different with books. They just email a bigger or smaller number to the printer and that’s it. No impact on delivery date. this is completely different.)

    Based on past performance, there will be a warning several days in advance of when they go on sale on the web site; either here or at LAP. Get a Twitter account, subscribe to LAP and Crucible (though I haven’t seen anything from Crucible yet), and wait until product that is acceptable to Crucible (A high standard!) is ready. No excuses for missing the next opportunity.

    It’s their bat and ball, but I’m willing to play.

  • Kansas John: November 08, 2016

    @ Don.

    You’d love Nic Westermann’s site then. I’ve waited nearly a year for a Finish spoon carving blade. When the email notification comes up that they have some for sale I go directly to the site and invariably they are sold out again. So I go back in cue to wait another 6 months.

    I can’t even imagine running a business were you have a waiting and wanting clientele but somehow can’t meet the demand.

    There is only one business model; Give people what they want.

  • Kansas John: November 08, 2016

    @ Don.

    You’d love Nic Westermann’s site then. I’ve waited nearly a year for a Finish spoon carving blade. When the email notification comes up that they have some for sale I go directly to the site and invariably they are sold out again. So I go back in cue to wait another 6 months.

    I can’t even imagine running a business were you have a waiting and wanting clientele but somehow can’t meet the demand.

    There is only one business model; Give people what they want.

  • Ralph McCoy: November 06, 2016

    RSVP But still not be available until you have reached the target amount you are shooting for. So preorders and on the store are ready at the same time

    Ralph
  • Ralph McCoy: November 06, 2016

    Sir,

    If LAP take preorders for for books why cant you take for tools ?

    Would you not know , have a better idea, how much inventory you would need ?

    Just a thought Ralph

    ??
  • Don Slaughter: November 06, 2016

    I really feel that, if you value my patronage, you should allow a pre-order list. It is VERY frustrating to await this tool availability…..then find you sold out before I can get an order in. I’ve bought almost every book offered by LAP but if I had been forced to wait and then frustrated…..I would have turned my back on the business. Frustration is NOT something I am in the market for.

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