Questions About Dividers & Ordering
Posted on 11 November 2016
During the last month we’ve received a lot of questions about the availability of our dividers. Why can’t I order them? Why don’t you have a waiting list? Is this the way you are always going to operate?
While we’re happy to respond to your individual questions, here are some answers to those frequently asked ones.
Why Don’t we Offer Pre-orders or Have a Waiting List?
The simple answer is this: We don’t want to repeat a pattern we’ve seen with other tool companies. During the last 20 years, I’ve seen the following happen a number of times: A tool company takes pre-orders. Then they run into delays. The customers get ticked off and cancel their orders. Mayhem ensues. And the tool company goes under.
We refuse to go down this path and have decided to sell only what we have boxed up and ready to go. We don’t want you to have to wait weeks, months or years for something you ordered and paid for.
We see the scarcity of our dividers as a temporary condition as we ramp up production. This brings us to the second question:
Is This the Way You Are Always Going to Operate?
No. Our goal is to have stuff in stock (just like our holdfasts, which have been in stock since we launched) and be able to maintain stock so you can order it whenever you please. It just so happens that demand for the dividers is high and they are tricky to make. So we’re having a delay in building up a big inventory.
We aren’t selling limited-edition tools. We’re not happy that you have to wait for them. We want to make it easy to order tools and then ship them out to you quickly.
Manufacturing things is difficult. Those of you who watched John and me during the early days of Lost Art Press saw us struggle with printing delays, trucking delays and the occasional manufacturing defect. But we worked it out, and we now have a reliable system for delivering books.
That’s what we’re building for Crucible Tool.
Thanks for your patience and if you have additional questions, you can always reach us at firstname.lastname@example.org.
— Christopher Schwarz