About Crucible Tool, Contact & Returns
John Hoffman, Raney Nelson and Chris Schwarz
Crucible was incorporated in late 2015. Since then, our goal has been simple: To make good tools that we honestly need.
We don’t make precious things for collectors. There are no serial numbers or limited edition this or that. And we don’t make tools that someone else already makes really well.
Instead, we make tools that have been overlooked or desperately need to be improved or refined.
Everything we make involves companies and individual makers in the United States. We find old family-run businesses to supply our components. We machine, finish and assemble our products in our workshops in Indiana and Kentucky. And we ship everything from our warehouse in Indianapolis.
We’re a small company – three guys – and we plan to stay small. We may enlist the help of friends and family to handle shipping, customer service, website work or graphic design. But when you send us a note or give us a call, you are dealing with one of us.
Most importantly, you are talking to someone who knows woodworking, someone who uses Crucible tools every day at the bench and someone who wants tools that exceed expectations.
Shipping & Returns
All prices include domestic shipping via FedEx SmartPost. In-stock tools ship within 48 hours of ordering then take five to seven business days to arrive. If you think your shipment has been lost, send us an email at email@example.com.
Crucible Tool accepts returns for any reason within 30 days of your purchase. To make a return, email firstname.lastname@example.org to get a return authorization. Our return address is
Crucible Tool/TF Fulfillment, 4055 S. 500 E. Whitestown, IN 46075.
We can also be reached at (317) 476-5511 if you don’t have access to email.
All Crucible tools are guaranteed for the life of the tool against defects in workmanship. If you have difficulty with a tool, send us an email at email@example.com.
Crucible will never sell, rent, loan or give away your personal information to anyone. We will not send you marketing emails. We will contact you only in regard to your order – never to sell you anything. Your personal information is safe with us.
Crucible does not ship outside of the United States. In the future we may offer our tools through international retailers.
Where Can I Try Your Tools?
In conjunction with Lost Art Press, Crucible sells its tools on the second Saturday of every month from its workshop in Covington, Ky. (The street address is 837 Willard St., Covington, KY 41011.) If you can visit the store, you can try out any of the tools we offer, use them in a workshop environment and ask questions of the makers and designers.
We also routinely travel to cities in the United States with the Lie-Nielsen Hand Tool Events. Check our blog for upcoming shows that we will be attending.